FAQs

Shipping policy

Where do you ship to?

Currently just within the UK but we will hopefully ship worldwide in the coming months.

How long will my order take?

We aim to deliver within 7 - 10 days from your order being placed.

What are the Delivery Costs

Orders under £9.00

£2.99

Orders £9.00 - £39.99

£3.99

Orders £40 - £74.99

£7.98

Orders over £75

FREE

Membership Catch Up Orders over £75

FREE

T-Shirts

These are sent from a different location so are charged separately at £3.99, no matter how many you order. They are produced and sent by REKTRO.


Returns and exchanges

If you are not happy with your item, you can return within 30 days of receiving it from us in the same condition you received it.

CANCELLATION

No commitment, no obligation, cancel at any time. Your right to cancel within 14 days. Our terms are wholly in accordance with The Consumer Contracts Regulations 2013 and your statutory rights are not affected.

Post and packing payable by you.

How do I ship my order back to you?

Returns to be sent to:

Corgi Model Club, Unit C, Empress Park, Empress Road, Southampton, SO14 0HH. 

FURTHER INFO

For customer service enquiries call 0333 030 77 44 (Mon-Fri 8am-6pm, Sat & Sun 9am-4pm). Calls to 03 numbers cost no more than a national rate call from a landline. Refer to your service operator for mobile phone charges. This offer is open to customers in the UK only. All orders subject to acceptance. Gifts may vary and are subject to availability.Expected delivery time approximately 14 days.

We reserve the right to revise our prices according to economic circumstances.

CorgiModelClub.com
 BLUE14 DTC Brands have an exclusive license to sell and distribute Corgi Toys in the UK.


Pre-Order FAQs

 

What is a Pre-Order?

It is possible to secure some items before they come into stock by pre-ordering on the website. This is especially useful when a product is anticipated to be popular and could sell out in a short time once released.

When will my pre-order arrive?

The product listing gives an estimated arrival time for the product, please note that this date can change due to changes in manufacturing and shipping schedules. These dates are updated monthly, when stock arrives, pre-orders are despatched in the order that they were placed. 

We accept no liability for items arriving earlier or later than the estimated arrival time.

When will I be charged?

Your card is charged at the time you order to secure the model but you can ask for a full refund at any time prior to despatch if you no longer require the item.

Can I cancel my pre-order?

Yes – you can cancel a pre-order before it has been despatched. Simply contact our Customer Care team with your pre-order number on 0333 030 7 44 or enquiries@corgimodelclub.com

How many items can I pre-order?

There is no limit to the number of pre-orders that you can place. However, for some products there may be a limit on the number of units that can be pre-ordered. This will be clearly marked on the product listing.  


Delivery

Please note: Pre-order items will be despatched as soon as they come into stock and you will be notified 7 - 14 days prior to despatch when you can decide if you want to cancel for a full refund.

Shipping to UK Mainland and Northern Ireland only.Your items will be sent via Royal Mail usually within 7 - 10 days from your shipping notification .The delivery address to which your order shall be sent will be the address provided by you during the ordering process.


Returns and exchanges

If you are not happy with your item, you can return within 30 days of receiving it from us in the same condition you received it.

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