1.1 Personal Data
Hornby Hobbies Limited wants to make sure any customers or website users can keep control of their personal data. To do this, the user can modify their preferences for phone email and direct marketing communications and how their personal data may be processed contacting the Hornby Hobbies Limited Customer Services Team below or by sending us an email to privacy@corgimodelclub.com The user also has the right to be informed of how their personal data is used and processed. The user has the right to access and to rectify the personal data held by Hornby Hobbies Limited. The user can request to receive this personal data In a commonly used and machine readable format. The user can also request for any personal data to be erased on the understanding that Hornby Hobbies Limited will no longer be able to provide the level of service expected.
What information does Hornby Hobbies Limited collect and why?
Hornby Hobbies Limited collects data directly from users when an order form or a registration is placed on the Hornby Hobbies Limitedwebsite, or via a completed paper or telephone order.
Hornby Hobbies Limited uses cookies to collect information about website traffic and usage. Hornby Hobbies Limited also collects information about users computers, their Internet connections, operating systems and domains. If a user has arrived at the Hornby Hobbies Limited site via a link from another website, Hornby Hobbies Limited will collect information about the URL of the link in page. This information may include:
Personal data which includes name contact details and any transactional information.
Any information that user includes in the correspondence sent to the company. Website usage information such as the user’s IP address, browser type, page views and information about use of the Hornby Hobbies Limited website.
See section 1.3 below for more information about cookies.
The purpose of Hornby Hobbies Limited’s collection of personal data is to:
- Manage the user’s account, their profile and any purchasing activity.
- Deliver a good service and always strive to improve it.
- To provide the User with information on products and services that have been requested and other information and offers that Hornby Hobbies Limited believes will be useful.
The purpose of collecting data on the Hornby Hobbies Limited website usage and traffic data is to :
- Understand the way users interact with the Hornby Hobbies Limited
- Enhance the Hornby Hobbies Limited website design layout, functionality and the user’s experience as a whole.
- Ensure users enjoy relevant products and services on offer.
How does Hornby Hobbies Limited utilise user data and for how long do Hornby Hobbies Limited keep it ?
When a user orders a Hornby Hobbies Limited product, we process a customer’s personal data to manage their account, and to fulfil and manage their orders. The basis on which Hornby Hobbies Limited processes customer’s personal data in this regard is to fulfil any contractual obligations as a vendor to them.
Pursuant to UK and European Economic Area data protection and freedom of information legislation, the Customer has a right of access and rectification of information concerning them. Under the Terms of these laws, the Customer can also challenge and oppose the treatment and use of this data. The terms for exercising this right are stipulated in the “ “Privacy Policy” in section 10.2. The Customer may exercise their rights according to one of the following procedures:
- by sending a postal letter to the following address: Hornby Hobbies Limited Customer Service Team, Unit C, Empress Park, Empress Road, Southampton, SO14 0HH
- by contacting Hornby Hobbies Limited Customer Services Team by phone: 0333 030 77 44 (Calls to 03 numbers cost no more than a national rate call from a landline. Refer to your service operator for mobile phone charges). Open Monday to Friday from 8 am to 6 pm Saturday, Sunday and Bank Holidays from 9 am to 4 pm (Closed Christmas and Easter Day).
1.2 Privacy Policy
When a user grants Hornby Hobbies Limited permission, we will use the user’s contact details such as email, postal address or phone number to communicate information that Hornby Hobbies Limited believes will be of legitimate interest to that user. Such information may include promotions, offers, new products and service updates. The basis on which Hornby Hobbies Limited processes personal data in this regard is only when it has been granted the user’s full and relevant consent.
When Hornby Hobbies Limited is given the relevant permission by the user, we will share the user’s email, postal address or phone details with other organisations owned by the same Parent Company, BLUE 14 D2C Ltd and other carefully selected partners for up to 5 years. The basis upon which Hornby Hobbies Limited shares this data is with the user’s full consent. If the user does not wish to receive any communications from third parties, they can click on the unsubscribe link at the bottom of each email, or by contacting the Hornby Hobbies Limited Customer Service centre noted in section 1.1 above or by visiting the contact us section on the Hornby Hobbies Limited website.
There are other instances in which Hornby Hobbies Limited may process users personal data and they are listed below as follows:
- Where processing enables Hornby Hobbies Limited to enhance, modify, personalise or otherwise improve services and communications to its customers.
- To identify and prevent fraud.
- To enhance the security of Hornby Hobbies Limited’s network and information systems
- To better understand how users interact with Hornby Hobbies Limited’s websites and contact channels.
- To determine the effectiveness of promotional campaigns and advertising activity.
The basis by which Hornby Hobbies Limited processes user data in the manner described above is for Hornby Hobbies Limited’s legitimate business interest. Whenever Hornby Hobbies Limited processes data for legitimate business interest purposes, we will always ensure that customers personal data rights are protected. Hornby Hobbies Limited may process and retain customers personal data for up to 5 years after the last transaction with Hornby Hobbies Limited.
In return, the user endeavours to communicate accurate name, address, email address and other contact information, which they may or may not have granted permission for that data to be used for promotional purposes, is also accessible by Hornby Hobbies Limited, which as such is acting in its Legitimate Interest, From the time this data has been provided by the Customer and indicated that it can be used by Hornby Hobbies Limited, if there is a problem of sending or receiving mail electronically or via the post as a result of a move, transfer or closure of the mail or email account, then the company, acting in its Legitimate Interests, may use any remaining contact within its means to contact the user.
Users have the right to object to this process and if they wish to do so they should please contact the Hornby Hobbies Limited Customer Services Team, the details of which are noted in section 1.1 above or via our contact us page. Users should bear in mind that if they object to usage of data for legitimate business interest reasons then this will affect Hornby Hobbies Limited’s ability to carry out certain tasks and services that benefit the customer.
Hornby Hobbies Limited informs the user of their rights to register with the Telephone Preference Service (TPS), which protects those on its registry from contacted by cold calling or any other form of unrequested telephone solicitation by Hornby Hobbies Limited or any Third Party. Hornby Hobbies Limited is in no way responsible to administer registration of the TPS or to update it on behalf of or for any of its users.
1.3 Cookies
A cookie is a small file which is placed on the user’s hard drive or mobile phone / tablet preferences during a website visit. This file enables the user to move quickly around Hornby Hobbies Limited website. It is also designed to identify returning users. Hornby Hobbies Limited also uses a cookie to track a user’s sessions and preferences. Hornby Hobbies Limited uses this information to find out which products and website features are the most popular and to utilise this information collected to show the user relevant content in the future.
Users can opt out of cookies by rejecting this request by Hornby Hobbies Limited, when they first visit the Hornby Hobbies Limited website or by sending us an email to privacy@corgimodelclub.com
To be able to provide the best possible level of service, Hornby Hobbies Limited may use reputable third-party re-marketing solutions to advertise across the Internet. The solutions will display advertisements to users based on what parts of the Hornby Hobbies Limited website they have viewed by placing a cookie on their web browser. This cookie does not in any way identify users or give access to their computer or other devices. The cookie is used to indicate which other websites that the user may have visited, or a particular page so that Hornby Hobbies Limited can show the user offers and advertisements relating to that page. Re-marketing solutions allow Hornby Hobbies Limited to tailor its marketing better to suit users needs and display advertisements that are more relevant to them. If users who visit the Hornby Hobbies Limited website, do not wish to generate such remarketing cookies, they can opt out in the following ways:
To opt-out of usage of cookies and pixel tags on the retro website please click here or send us an email to privacy@corgimodelclub.com
To opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising lnitiative opt-out page by clicking here on this link.
Hornby Hobbies Limited uses reputable third-parties to deliver emails. These third-parties use unique identifiers and invisible images, often called pixel tags or clear GIFs to perform message opening sensing, message format sensing and click through sensing on behalf of Hornby Hobbies Limited to bring users more relevant information and offers.
Users have the right to opt out of cookies and pixel tags. If they wish to do so please contact us:
- by sending a postal letter to the following address: Hornby Hobbies Limited Customer Service Team, Unit C, Empress Park, Empress Road, Southampton, SO14 0HH
- by contacting Hornby Hobbies Limited Customer Services Team by phone: 0333 030 77 44 (Calls to 03 numbers cost no more than a national rate call from a landline. Refer to your service operator for mobile phone charges). Open Monday to Friday from 8 am to 6 pm Saturday, Sunday and Bank Holidays from 9 am to 4 pm (Closed Christmas and Easter Day).
- by sending an email to us at: privacy@corgimodelclub.com
2.1 Customer Satisfaction
If, within 30 days of paying for your CORGI MODEL CLUB product, you are not 100% satisfied, you are entitled to a full refund if you return it in the same condition that you received it. Our terms are wholly in accordance with The Consumer Contracts Regulations 2013 and your statutory rights are not affected. This offer is open to customers in the UK only. All orders subject to acceptance. Gifts may vary and are subject to availability. Please allow 10-14 days for your delivery.
Hornby Hobbies Limited have an exclusive license to sell and distribute Corgi Toys in the UK.
